Privacy Policy

TutorConnect Home Tuition ("Platform") respects your privacy. This policy complies with the Information Technology Act, 2000, and rules thereunder, including the Digital Personal Data Protection Act, 2023. The Data Controller is Md. Wali, Sole Proprietor, Kantatoli Chowk, Ranchi, Jharkhand.

1. Data Collected

1.1 Personal Data: Name, phone number, WhatsApp number, email address, residential address.

1.2 Sensitive Personal Data: Aadhaar number (collected partially or masked where possible), educational qualifications, certificates, identity proofs, and photographs.

1.3 Technical Data: IP address, device type/model, browser type, registration timestamp, payment transaction details (transaction ID only).

1.4 Usage Data: Session logs, interaction with the platform, and anonymized Client feedback.

2. Purpose of Collection

We collect this data for the following specific purposes:

• Verification: To verify your identity, qualifications, and eligibility to teach.
• Matching: To match your profile with suitable students/parents based on location and subjects.
• Payments: To process registration fees and calculate commissions.
• Quality & Safety: To monitor teaching quality, resolve disputes, and ensure child safety.
• Legal: To comply with KYC norms and maintain evidence in case of legal disputes.

3. Data Usage and Sharing

3.1 Internal Use: Data is stored securely and used for internal Platform operations.

3.2 Limited Sharing with Clients: We share your basic details (Name, Qualifications, Photo) with matched Clients. We do NOT share your financial details with them.

3.3 No Third-Party Sale: We do not sell, rent, or trade your personal data to third parties for marketing purposes.

3.4 Exceptions: We may share data with:

• Law enforcement agencies if required by Indian law or court order.
• Payment gateways (UPI/Banks) strictly for processing payments.

3.5 Communication: We use your phone number/WhatsApp for verification, providing updates on student matches, and sending allocation details.

4. Storage and Security

4.1 Location: All data is stored on secure servers located within India (or compliant jurisdictions).

4.2 Encryption: Sensitive documents and passwords are stored using encryption standards.

4.3 Access Control: Access to personal data is restricted to authorized personnel only.

4.4 Retention:

• Active Accounts: Data retained indefinitely while you are an active member.
• Terminated Accounts: Retained for 2 years post-termination for legal/dispute resolution purposes, then deleted/anonymized.

5. User Rights

5.1 You have the right to access, review, and correct your personal data stored with us.

5.2 You may request deletion of your data; however, this may be subject to mandatory legal retention requirements (e.g., transaction logs).

5.3 To exercise these rights, please email us at info@tutor.iq9.in. We aim to respond within 30 days.

5.4 Minors: The platform is for Tutors (adults). If we inadvertently collect data from minors without parental consent, we will delete it upon discovery.

6. Cookies and Tracking

The Platform uses session cookies to maintain your login state and enhance functionality. We do not use third-party marketing trackers or ad pixels necessary for core service delivery.

7. Contact Officer

For privacy concerns, please contact our Grievance Officer via the email provided above.